This is Congressman Chris Van Hollen, the man that represents our district on the Hill. He’s got our heartfelt thanks and gratitude.
Do you want to know why? My wife and her students had to suffer for seven months at her piano studio — without heat in the winter and without air conditioning in the summer [...]
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Please accept my apologies for the several recent outages on this and my other sites. During the past week, my sites have had 5 extended outages, each lasting anywhere from 1 to 10 hours, and all due to the unbelievable incompetence of 1and1’s web admins. Somehow they’ve managed to screw things up so badly that [...]
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It looks like the Zooomr we knew is pretty much done for. A few months ago, I wrote that I was taking a break from Zooomr. The more I stayed away, the more clearly I could think about it, and the more I realized what a colossal waste of my time it was to get [...]
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If you’re a contact of mine on Twitter then you know that I’ve had our iMac in for service since last week — more precisely, since last Monday evening, 10/29/07. I finally got it back last night, on 11/7/07, after 10 days of in-store service with the Apple Geniuses. I thought the repair time was [...]
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Many of us have heard this before, but it bears repeating. Customer or user satisfaction depends, in large part, upon the expectations you set, as a service or product provider. Promise something you can’t or don’t deliver, and satisfaction goes right down the drain, no matter what you did right.
A great friend of mine put [...]
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Recently mailed a package with Priority Mail, and it didn’t arrive at its destination on time. All the USPS website would tell me is that the shipping info was received. Finally called them 7 days later — remember, Priority Mail is supposed to be a 2-3 day delivery — told them I had a shipping/label [...]
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From Reuters Oddly Enough: “ROME (Reuters) - It all started with a pre-election letter by Italy’s prime minister to more than 600,000 newborns…”
Apparently outgoing PM Berlusconi promised 1,000 euros to all babies born in 2005, but forgot to mention only Italian babies would qualify. Now the government’s asking immigrant families to return the money… (!) [...]
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I do web design and development consulting in my free time. I always strive for quality and originality in my designs. It never fails to amaze me how people always fall for cheap, imitative designs, simply because they’re flashier.
These “web designers” promise more traffic, more exposure, better looks, more and better everything, and of course [...]
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