Tag Archive

T-Mobile would rather let you die than help you

My mother received a death threat last night. A real, bonafide death threat. Someone called her on her cellphone and left a clear, unequivocal death threat. Her phone didn’t list the number. It simply said “Unknown Caller”. She didn’t recognize the voice of the caller, and she didn’t know what to do.
She forwarded the voicemail [...]

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Sorry about the recent outages

Please accept my apologies for the several recent outages on this and my other sites. During the past week, my sites have had 5 extended outages, each lasting anywhere from 1 to 10 hours, and all due to the unbelievable incompetence of 1and1’s web admins. Somehow they’ve managed to screw things up so badly that [...]

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Open source software and its use by for-profit companies

Everyone is happy to use free, open source software these days, and for-profit companies are only too happy to join that bandwagon. After all, they’re supporting the open source movement — or are they?
If you’re not sure, there’s an easy litmus test: see how much they contribute to the open source movement.

Look at how much [...]

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Pepco fails to fix store’s electrical panel after 6 months

Updated 5/27/2008: It has now been a month since I wrote this post, and Pepco still HAS NOT fixed the electrical panel. This makes it 7 months, which is simply unacceptable. I am going to write to Chris Van Hollen, our Congressman, to see if he’d like to get involved in the matter.
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Condensed knowledge for 2008-03-23

Ford Transit Connect Concept http://tinyurl.com/2ocuml #
Soft, Squeezable, Huggable Phone http://tinyurl.com/23r2mn #
Metamophing Computer Interfaces http://tinyurl.com/257j95 #
Another Touchscreen Phone But Wait, This One Has A Surprise! http://tinyurl.com/yqo8rp #
All Ears: 1943 http://tinyurl.com/287ywt #
Terminal Tip: Safari 3.1 brings true one-window mode http://tinyurl.com/2c5meo #
Breakaway: Headphone Jack Manipulation http://tinyurl.com/343hnt #
Tete-a-Tete: 1922 http://tinyurl.com/2kheo2 #
Fake Steve Jobs goes to town on businesses that [...]

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The packages return… again

I can’t make this stuff up, seriously. I had another shipment of boxes returned to me by FedEx. I was using pre-printed labels sent to me by Data Robotics themselves. I sent back two Drobos to them a week ago, and the same boxes are now sitting back in my home. One was a replacement [...]

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FedEx forgets how to deliver packages

FedEx has apparently forgotten how to deliver packages, because two recent packages I sent out came back to me, marked “3 att”, which I suppose means three delivery attempts were made. The punchline is they never made it out of my home state. What’s worse, they’re marked as “Delivered” on the FedEx website. See below. [...]

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Our iMac’s busted, again

It looks like the Montgomery Mall Apple Store did not fix our iMac properly the last time we took it in. That’s on top of the 10-day wait it took them to order parts, replace them, and run “extensive” tests…
It’s been working fine for the last month and a half since I got it back. [...]

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Big problems with the WD My Book Pro Edition II

A few months ago, I wrote this review of the WD My Book Pro Edition II drive. I hereby rescind anything positive I said about it. I am at the end of my patience with this drive, and Western Digital’s technical support has failed me.My three BIG problems with the drive are as follows:

It crashes [...]

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USPS, how slow can you go?

I’ve written about the USPS before, and how slow and unreliable it can be. I wanted to give you an idea of how horrible their service can be with hard, indisputable evidence (see screen shots enclosed below).
A package was mailed to us from a vendor on 11/14/2007. It came from Capitol Heights, Maryland, and shipped [...]

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Airlines and the customer experience

It was more than two years ago when we first flew on Spirit. We were supposed to leave on an early morning flight, but we arrived at the gate 29 minutes prior to departure. We weren’t allowed to board. At that time, Spirit had a 30-minute policy on their flights, and “anyone not at the [...]

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My experience with Apple repair services

If you’re a contact of mine on Twitter then you know that I’ve had our iMac in for service since last week — more precisely, since last Monday evening, 10/29/07. I finally got it back last night, on 11/7/07, after 10 days of in-store service with the Apple Geniuses. I thought the repair time was [...]

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