Comments on: A Dell order and return experience http://www.raoulpop.com/2008/a-dell-order-and-return-experience/ Selected thoughts and images Fri, 09 Jan 2009 02:47:47 +0000 http://wordpress.org/?v=2.7 hourly 1 By: Raoul http://www.raoulpop.com/2008/a-dell-order-and-return-experience/comment-page-1/#comment-147371 Raoul Wed, 22 Oct 2008 22:22:22 +0000 http://raoulpop.com/?p=3646#comment-147371 Kashif, I'd say that laptop needs to be returned right away. It sounds like it has a hard drive failure from the clicking sounds it makes. Call Dell and ask for an RMA ASAP. Kashif, I’d say that laptop needs to be returned right away. It sounds like it has a hard drive failure from the clicking sounds it makes. Call Dell and ask for an RMA ASAP.

]]> By: Kashif Khan http://www.raoulpop.com/2008/a-dell-order-and-return-experience/comment-page-1/#comment-147357 Kashif Khan Tue, 21 Oct 2008 21:58:21 +0000 http://raoulpop.com/?p=3646#comment-147357 I recently orderecd an XPS laptop from Dell, it was top of the range and price was on extreme high end. when the laptop arrived after a delay in delivery, it DID NOT function. The laptop would crash on start up and I never managed to make it run smoothly. I followed limited information on Dell website to resolve the issue. In addition, the machine has a constant clicking noise from within the laptop. I have tried and tried but even the sales person who was forever on phone to place the order now claims never there. I sent emails, spent hours on phone and faxed letters but for NO RESPOONSE from DELL. as if the Dell has gone to Den. I want to return the laptop as it is within seven days and exercise my legal right under the distance selling. The tinely silence from Dell staff is thoroughly disappointing because I would have recommended the laptop to my public sector client if the laptop had functioned and support was available. Instead I am spending my time on these websites from my daughter's Sont laptop which functions very well. Can someone advise what should I do? I recently orderecd an XPS laptop from Dell, it was top of the range and price was on extreme high end. when the laptop arrived after a delay in delivery, it DID NOT function. The laptop would crash on start up and I never managed to make it run smoothly. I followed limited information on Dell website to resolve the issue. In addition, the machine has a constant clicking noise from within the laptop.

I have tried and tried but even the sales person who was forever on phone to place the order now claims never there. I sent emails, spent hours on phone and faxed letters but for NO RESPOONSE from DELL. as if the Dell has gone to Den.

I want to return the laptop as it is within seven days and exercise my legal right under the distance selling. The tinely silence from Dell staff is thoroughly disappointing because I would have recommended the laptop to my public sector client if the laptop had functioned and support was available. Instead I am spending my time on these websites from my daughter’s Sont laptop which functions very well.

Can someone advise what should I do?

]]> By: Barry http://www.raoulpop.com/2008/a-dell-order-and-return-experience/comment-page-1/#comment-147208 Barry Mon, 15 Sep 2008 05:02:42 +0000 http://raoulpop.com/?p=3646#comment-147208 Will do Richard Well Rauol, Its impractical for companies such as Dell to hire computer illiterates. I kept note of several companies. Personally I think they should end that practice. But it might be due to trimming cost, while trying to skim the wealth, who knows what goes on behind the screen. They sure know how to bleed an average user financially. As my previous comment cheap products not yet rated. I meant it as a satirical remark for several laptops, I had observed. Not as an insult to anyone. Besides you need a sense of humour to get you by :P :D from personal experience. Companies tend to treat their customers like used toilet paper. Decent computers are hard to come by, I'm sure that you had run into several issues along the way. anyways stay cool Will do Richard

Well Rauol,
Its impractical for companies such as Dell to hire computer illiterates. I kept note of several companies. Personally I think they should end that practice.
But it might be due to trimming cost, while trying to skim the wealth, who knows what goes on behind the screen.
They sure know how to bleed an average user financially.

As my previous comment cheap products not yet rated. I meant it as a satirical remark for several laptops, I had observed. Not as an insult to anyone.
Besides you need a sense of humour to get you by :P :D
from personal experience.
Companies tend to treat their customers like used toilet paper.
Decent computers are hard to come by, I’m sure that you had run into several issues along the way.

anyways stay cool

]]> By: Richardatdell http://www.raoulpop.com/2008/a-dell-order-and-return-experience/comment-page-1/#comment-147184 Richardatdell Thu, 11 Sep 2008 21:09:04 +0000 http://raoulpop.com/?p=3646#comment-147184 Hi Barry Appreciate the feedback and we have been making a lot of changes in the last two years to up our game on all fronts:design, usability, quality and more. We are not perfect but we are hard at work at constantly getting better, as well as listening and learning. Stay tuned for more coming. Maybe the community where you want the new dell laptops sold should be submitted to www.ideastorm.com....and then get all your friends to vot for it too :-) Hi Barry

Appreciate the feedback and we have been making a lot of changes in the last two years to up our game on all fronts:design, usability, quality and more. We are not perfect but we are hard at work at constantly getting better, as well as listening and learning. Stay tuned for more coming.

Maybe the community where you want the new dell laptops sold should be submitted to www.ideastorm.com….and then get all your friends to vot for it too :-)

]]> By: Barry http://www.raoulpop.com/2008/a-dell-order-and-return-experience/comment-page-1/#comment-147182 Barry Thu, 11 Sep 2008 14:24:53 +0000 http://raoulpop.com/?p=3646#comment-147182 Hey Rauol Nice review, it sure stinks when big companies become disorganized. Well at least you got a response from dell. Granted sometime ago, Dell used to make sweet computers, I am not too sure about the current computers. In 2004, my older sister used to have a used dell desktop, which served her about two years, till it met its maker. which is not bad, the computer she brought off was a nurse who moved out of community. Dell laptops are doable, as my for my acer laptop it crapped out on me long time ago, so I'm stuck, even tho I was told my warranty didn't cover, which i ended up paying for repairs, which is still crappy. some companies make cheap products cheap products not yet rated. anyways raoul be cool :P ps dell should sell their laptops in our community ;) :D Hey Rauol
Nice review,
it sure stinks when big companies become disorganized. Well at least you got a response from dell.
Granted sometime ago, Dell used to make sweet computers, I am not too sure about the current computers.
In 2004, my older sister used to have a used dell desktop, which served her about two years, till it met its maker. which is not bad, the computer she brought off was a nurse who moved out of community.
Dell laptops are doable, as my for my acer laptop it crapped out on me long time ago, so I’m stuck, even tho I was told my warranty didn’t cover, which i ended up paying for repairs, which is still crappy.
some companies make cheap products
cheap products not yet rated.
anyways raoul be cool :P
ps dell should sell their laptops in our community ;) :D

]]> By: Yo http://www.raoulpop.com/2008/a-dell-order-and-return-experience/comment-page-1/#comment-147176 Yo Wed, 10 Sep 2008 16:14:16 +0000 http://raoulpop.com/?p=3646#comment-147176 I had the same exact experience from Dell when then sent me the wrong model monitor. All I wanted was and exchange and it took 4 people and multiple call backs. I even got put through to a supervisor who put me on eternal hold. I will only by Dell products through Costco because Costco will take the products back with no problem. I had the same exact experience from Dell when then sent me the wrong model monitor. All I wanted was and exchange and it took 4 people and multiple call backs. I even got put through to a supervisor who put me on eternal hold.

I will only by Dell products through Costco because Costco will take the products back with no problem.

]]> By: Hardware review: Dell S2409W Flat Panel Display by Raoul Pop http://www.raoulpop.com/2008/a-dell-order-and-return-experience/comment-page-1/#comment-147049 Hardware review: Dell S2409W Flat Panel Display by Raoul Pop Thu, 28 Aug 2008 03:56:32 +0000 http://raoulpop.com/?p=3646#comment-147049 [...] S2409W won’t work for me, and I will have to return it. Updated 8/26/08: You can read about my Dell return experience if [...] [...] S2409W won’t work for me, and I will have to return it. Updated 8/26/08: You can read about my Dell return experience if [...]

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