Talk about bad customer service
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Twitter itThose of you interested in buying products from the Internet might be interested in this article, which details the woes caused to a blogger by a company called Price Rite, from New York. The blogger whose plight is the subject of the article is none other than Thomas Hawk, the CEO and chief evangelist at Zooomr. Here’s a quote from the article, about the experience of another customer of that same company:
“In a June 2005 complaint to the New York Better Business Bureau, a woman from Pennsylvania said that Price Rite charged her credit card $700 and sent her a rock instead of the camera she ordered.” Wow!
Kinda makes you think twice about ordering online, doesn’t it? That’s why it’s important to deal with good companies. I should say I’ve been ordering online since 1996, and I have never had such an experience. Then again, I tend to stick with better known companies like Buy.com, Amazon, B&N, Techonweb, ZipZoomFly or TigerDirect when ordering, so that might have something to do with it.
About the only time I had a bad experience with a product I purchased online was when I used Gisol, aka Global Internet Solutions, a no good web hosting company who refused to refund my money when I canceled their service, and then wrote to my bank openly lying and declaring that they still hosted my sites, long after I’d switched to another web hosting provider. I wrote about my experience in this post.
The good thing though, is that word gets around about companies like these. Nowadays, bloggers will use the power of the Internet to point out fraudulent behavior, and bad companies will get what’s coming to them sooner or later.
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